FAQs
Where do you ship?
We currently ship all over the world.
How long does it typically take for your products to be dispatched?
For most items, all orders are processed within 48 hours (excluding weekends and bank holidays). We use this period for order verification, quality checking and packaging.
How long does it typically take for my purchase to arrive once it is dispatched? How much does the delivery cost?
Shipping time:
Within UK
Standard Mail – Usually within 2-3 working days – £3.75 per order.
First Class Mail – Usually within 1-2 working days – £4.95 per order.
First Class Mail Tracked & Signed For – Usually within 1-2 working days – £5.95 per order.
Next Day Tracked – Next working day delivery guaranteed with tracking – £12.95 per order.
Europe
Standard Air Mail – Usually within 5-7 working days – £7.95 per order.
Expedited Tracked Air Mail – Usually within 3-5 working days with tracking – £16.95 per order
Urgent International Courier – Usually within 1-3 days with tracking by UPS/DHL/Royal Mail or other courier – £39.99
The Rest Of The World
Standard Air Mail – Usually within 5-10 working days – £8.95 per order.
Expedited Tracked Air Mail – Usually within 3-7 working days with tracking – £19.50 per order
Urgent International Courier – Usually within 1-3 days with tracking by UPS/DHL/Royal Mail or other courier – £39.99
Held In Stock?
Yes, all products listed in our shop are held in stock. We ship our products directly from our stock so you can be assured of speedy delivery.
Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
I am unable to complete my order on the Website. What do I do?
Please contact customer care at 0844 351 0252
or quickhelp@/easymanuals.com. We will be happy to assist you.
Are my personal details safe on the Website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.
HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns.
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery
To request an exchange, please submit your request via the “contact us” form. A member of our support staff shall respond as soon as possible.