Group: Download Questions

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To make our downloads simpler and quicker we often combine pdf files into a single downloadable Zip file. Normally your standard native application on your PC or Mac will be able to extract the downloaded zip file without any issues. Sometimes though, usually due to file name limitations in Windows you need a slightly more advance app to extract your zip file.

We recommend using 7Zip. This is a free app that has been an industry standard for many years, and tends to handle all zip extractions with ease. Here is a link to download it:

7Zip Download

If you are still having issues you should raise a support ticket from our homepage or your account dashboard and we will do our best to help you.

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The issue is that the file you are downloading is a single file in .zip format, so your device doesn’t recognise it. You will need to get an app to extract the zip file if you want to download it on your device. There are plenty of free ones available on the App Store or Play Store and a lot are included with download managers which are also helpful in locating where the actual downloaded file is located.

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There are a number of ways you get your download. Firstly upon checkout, on the order summary screen you are given an instant download link. Our system also automatically emails you a confirmation of your order instantly that includes a link to download your order. This may find it’s way into your spam or junk mail folders depending on which email provider you use, so it is worth checking those folders for your email.

It is also quite common to accidentally input your email address incorrectly, in this instance you will of course not get your link via email as the email address supplied is wrong.

In your account dashboard you will also have access to your order history, and there will be your download available there too.