If it is a download you will have access to your download link instantly. If you have chosen to buy a physical product please visit our delivery page here for guidelines on delivery times.
Group: General Questions
I think my DVD is faulty, what do I do?
It is rare for you to receive a faulty DVD, but if this happens we will happily replace it for you. To check that the DVD is indeed faulty you should first right click the DVD drive icon and select “explore” this will manually check the contents of the DVD. If there is no result then the DVD is indeed faulty. If it opens and reveals files then the DVD is not faulty and you may just need some help installing it. In either case please contact support here and we will help you.
Why am I not getting any emails?
This will probably be because the emails are going into your Spam or Junk mail folder, so in the first instance please check your Junk or Spam mail boxes.
You should also check that you entered your email correctly when you registered or checked out. You can still access your download or order details via your account here. If you need any additional help please contact our support team here.
I have bought a download, but I want a DVD too, how do I get this?
If you have already purchased a download manual but would like the DVD version to accompany your instant download, then you can have the DVD version at a discounted rate. Simply click here and check out and the DVD version of the manual will be sent to you.